Privacy Policy
Last updated: December 2024
Our Commitment to Your Privacy
At Fluvium, we understand that your privacy is fundamental to your journey of self-mastery. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services, visit our website, or engage with our community.
Information We Collect
Personal Information You Provide
- • Contact information (name, email, phone number, address)
- • Account credentials and profile information
- • Payment and billing information
- • Health and fitness information relevant to your training
- • Communication preferences and feedback
- • Training goals, experience level, and progress tracking
Information Collected Automatically
- • Website usage data and analytics
- • Device information and browser type
- • IP address and location data
- • Cookies and similar tracking technologies
- • Class attendance and participation records
How We Use Your Information
- • Provide and personalize our training services
- • Process payments and manage your membership
- • Communicate about classes, events, and updates
- • Track your progress and customize your training experience
- • Ensure safety and security in our facilities
- • Improve our services and develop new offerings
- • Comply with legal obligations and protect our rights
Information Sharing and Disclosure
We respect your privacy and do not sell your personal information. We may share your information only in these circumstances:
- • With your explicit consent
- • With service providers who assist in our operations
- • For legal compliance or to protect rights and safety
- • In connection with a business transfer or merger
- • With emergency contacts in case of medical situations
Data Security
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
- • Access and review your personal information
- • Correct or update inaccurate information
- • Request deletion of your personal information
- • Opt out of marketing communications
- • Restrict certain processing of your information
- • Data portability for certain information
Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
Third-Party Services
Our website and services may integrate with third-party platforms for payment processing, analytics, and communication. These services have their own privacy policies, and we encourage you to review them.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Fluvium Privacy Team
privacy@fluvium.com
Response time: Within 48 hours